Learn what the Resort Fee includes, how it works, and how to purchase it.
Resort Fee for Booking Reservations
What is the Resort Fee?
The Resort Fee gives our guests access to the beach, swimming pools, the children's water park, authentic Mayan ruins, and many other amenities within the resort where Pirámide Sol is located.
Access to these areas is controlled by security personnel through identification wristbands, which we provide to our guests after the Resort Fee has been paid. In addition, guests who purchase the resort fee can enjoy exclusive services and benefits offered by Piramide Sol throughout their stay.
What does the Resort Fee include?
With the Resort Fee, you can enjoy all of the following amenities and benefits from 11:00 AM on your arrival day until 3:00 PM on your departure day.
Beach Access
Enjoy direct access to our
beautiful Caribbean beach.
Beach Palapas
Available on a first come,
first served basis.
Pools
Enjoy our family and adults-only pools open daily from 8:00 AM to 8:00 PM.
Water Park
For children under 12,
open daily from 8:00 AM to 6:00 PM.
Kids Club
Ages 4–12 may join independently.
Under 4 with a parent.
Mayan Ruins
Explore authentic Mayan ruins
within the resort.
Luggage Storage
Available before check-in and after
check-out. Ask your host for details.
Parking
One parking space per reservation.
First come, first served.
Resort Activities
Resort activities and events.
Some may require an additional fee.
Early Access to the Resort
Starting at 11:00 AM on your arrival day
Enjoy the Resort Until 3:00 PM
on your departure day
How to Purchase?
① Review the Resort Fee in Your Confirmation
Booking shows the total Resort Fee in your reservation confirmation. Booking only provides this breakdown; it does not collect the Resort Fee. The Resort Fee is mandatory and must be paid directly to Pirámide Sol during the online check-in process.
② Complete Your Online Check-in and Payment
Approximately three days before your arrival, you will receive a message from your host with a link to complete your online check-in. During that same process, you must pay the full Resort Fee by credit card. The amount corresponds to the total shown in your Booking confirmation and covers every guest age 2 or older and every night of the reservation. Once payment is confirmed, your Resort Fee wristbands will be prepared for your arrival.
How to receive the wristband(s)?
Once your payment has been confirmed, your Resort Fee wristbands will be prepared for your arrival.
Guests who purchase the Resort Fee may access the resort amenities starting at 11:00 AM on their check-in day, even if their accommodation is not ready yet.
🕚 If You Arrive Between 11:00 AM and 3:00 PM
• Send us a message when you arrive.
• If you have already received our message that your accommodation is ready, go directly there. Your wristband(s) will be waiting inside, next to the snack basket.
• If you have not yet received our message, a member of the condominium staff will deliver your wristband(s) to the Pirámide Sol Building Lobby (the building on the right).
• If you need luggage storage before check-in, just ask us for the information.
🕒 If You Arrive After 3:00 PM
• Go directly to your accommodation.
• Your wristband(s) will be waiting for you inside, next to the snack basket.
• If there are any extra wristbands, please leave them in the room.