General Info
The Piramide Sol & Park Royal Beach team wishes you the warmest welcome to this your home,
we appreciate your preference and we hope your stay will be unforgettable.
As Piramide Sol Guest please keep in mind there may be some exclusive services for Hotel guests.
Each unit at the Condominium is private owned and belong to different owners.
Please ask your Host for specific information and rules that apply on each apartment or room.
Bellow you will find rules and important information to take in consideration during your stay.
Arrival &
Transportation
The condominium is located inside the PARK ROYAL BEACH hotel, right in front of LA ISLA shopping Village. The address is Boulevard Kukulcán Km 12.5, Zona Hotelera, Cancun. When you arrive at the Park Royal Cancun hotel, tell the security employee that you are going to stay at Piramide Sol building. If you come by car you can approach the building while do the checkin and ask for a car tag that you must display at the dashboard. Ask security employee where to park. Parking is included in the resort fee but is subject to availability.
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For your convenience, there is an Airport-Condominium-Airport transportation through a third company that provides this service to our guests at a cost per trip of $800 MXN for up to 8 people. You must request it at least 72 hours in advance at the following link: Transportation
You will also find Taxis available at the Resort, request it from the hotel bellboy.
Check in & Check out
Peu importe l’heure à laquelle votre appartement ou chambre sera prêt, si vous avez payé les frais de resort vous pouvez faire le check-in et attendre dans les espaces communs du resort jusqu’à ce que l’unité soit prête. Veuillez ne pas entrer dans l’unité avant l’heure indiquée par votre hôte. Le jour de votre départ vous devez libérer l’unité à l’heure indiquée par votre hôte, vous pourrez également rester ensuite dans le resort et faire le check-out avant votre départ si les frais de resort ont été payés.
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Veuillez remplir le formulaire de check-in en ligne fourni par votre Hôte avant votre arrivée et de préférence au plus tard 24 heures à l’avance. L’âge minimum pour faire le check-in est de 18 ans. Une pièce d’identité officielle sera requise pour tous les adultes. Un bracelet d’accès peut être fourni pour chaque invité, si c’est le cas, veuillez en prendre soin car l’hôtel facture des frais de 250 MXN pour chaque bracelet perdu. Aucun invité supplémentaire ne sera autorisé au-delà du nombre d’invités figurant sur votre réservation. Il convient de mentionner que l’hôtel ne fournit pas de service de porteur, cependant si vous avez besoin de stocker vos bagages dans un endroit sûr, nous fournissons un entrepôt à cet effet, demandez au concierge.
Wifi
Wifi is provided by the hotel and it's included in the resort fee. It works almost in all areas of the resort. To connect look for the PARK ROYAL network. A hotel page will automatically prompt (it takes a few seconds) then at the bottom of that page select I HAVE A CODE and enter the code Piramides19
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If service is down please report it to your host so she or he can report it to the hotel's maintenance.
Food & Beverages
Almost all apartments at the Condo have Kitchenettes but the kind of equipment and appliances varies on each unit. If you wish to consume food or beverages in the hotel's restaurants or bars, you must purchase a food and beverage package, please ask for the prices at the reception upon arrival. Packages are sold at Hotel Front Desk and are subject to availability. Hotel does not provide room service. You can bring snacks & beverages from your unit in a small cooler or thermal bag ONLY TO THE BEACH. For your convenience at the shopping mall across the street you will find many restaurant options.
Cleaning &
Care of the units
The Hotel does NOT offer cleaning service. Cleaning of your unit will be performed by the cleaning employees of the unit owner before your arrival. Daily Cleaning is not included in your rental. If you need an extra cleaning it has additional cost and must be requested in advance to your host. Subject to Availability. If during your stay you want to take out accumulated garbage you can leave it in closed plastic bags inside the room that does not have a number and has the sign "staff only - Solo personal autorizado" at the same floor of your unit.
We fumigate the Condo every two weeks but as we are in the Caribbean if you detect any insects inside your unit, let your host know as soon as possible so we can ask someone to apply insecticide.
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It is the guests’ obligation to inform the host of any lost/damaged/broken items.Guests are expected to leave the unit in a reasonable state for cleaning and in similar conditions on which it was delivered upon Check-in.
Towels
The hotel does not provide towels to condominium guests. Body and pool towels will be inside the unit. Body towels cannot be used in the pools or beach, you can only use the towels intended for this, and you must return them to your apartment or room before leaving the beach or the pool since the hotel will not be responsible for recovering them. Towels are not floor mats or for cleaning shoes or makeup, therefore, please abstain from leaving them on the floor and/or stepping on them. There could be an extra fee at Check Out if we find these items to be dirtier than normal or missing.
Air conditioning
Water supply &
Electricity.
Please do not turn off the air conditioning, and keep all windows and doors closed, otherwise the cold water pipe can condense and cause a leak. Just regulate the temperature or intensity with the buttons on the thermostat.
The air conditioning, water and electricity services are provided by the hotel. In case there is any failure on any of these services please immediately notify your host so that she or he can report it to the hotel's maintenance.
Restrictions & liability
NO SMOKING: We inform you that the hotel and the condominium are "SMOKE FREE", however, for your convenience there are several points located in public areas. If you smoke inside the condominium, the disinfection process will cost you $125 USD.
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NO PETS ALLOWED
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PARTIES. It is strictly forbidden to throw any parties in the Condominium and the surrounding public areas. If this rule is broken, the guests could be expelled from the property without any reimbursements.
VISITORS. In case of having more people staying in the room than the ones stated in the reservation without priorly informing the host, the guests could be expelled from the property without any reimbursements. You can have visitors only during the day but they will be subject to pay a Day Pass at the hotel front desk (subject to availability and previous notification to your host).
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DAMAGES Please take care of the property in general and especially of the unit as if they were yours. There will be a fee according to the value of every damage, or for anything missing or broken. Please make reasonable use of all the electronic equipment and make sure you don’t leave anything on when you go out specially the stove. By Mexican laws there may be criminal or civil liability for damage to property or the property of others.
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DRUGS OR FIRE ARMS: In Mexico it is prohibited the use or sell of ilegal substances and fire arms. In case guests incur in any criminal activities, we will call the authorities.